Last updated: January 2026
This Privacy Statement (“Statement”) describes how Droovo GmbH (“Droovo”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal data when you access or use our platforms, including:
Droovo mobile applications
Droovo websites
Ordering platforms
Courier and delivery services
Corporate / business ordering services
(collectively, the “Services”).
We are committed to protecting your privacy and managing your personal data in a transparent and secure way.
This Statement applies to:
Customers placing orders through Droovo
Couriers (“delivery partners”) using Droovo
Business users and employees using Droovo for Business
Users interacting with our websites, apps, or support channels
“Personal data” means any information that can identify you directly or indirectly, such as your name, phone number, or location.
To process and deliver your orders, we may collect:
Name
Delivery address & location data
Phone number & email
Order details & transaction history
Payment details (processed securely via payment providers)
We use this data to:
Confirm and fulfil orders
Communicate delivery updates
Process refunds or resolve issues
Legal basis: Contractual necessity & legal obligations.
For age-restricted or regulated products, we may request:
Age verification
Identity verification (manual or automated)
If verification is not completed, the order may be cancelled.
Legal basis: Legal obligation & user consent.
After an order, you may be asked to leave a review. We may process:
First name
Review content
Reviews may be shown publicly or shared with partners.
Legal basis: Consent & legitimate interest.
When you contact Droovo support, we may process:
Contact details
Order details
Messages, emails, or call recordings
This is used to resolve issues and improve service quality.
Legal basis: Contractual necessity & legitimate interest.
When you create an account (or use guest checkout), we may process:
Name
Contact details
Login credentials
IP address & device data
You may delete your account at any time. Some data may be retained where legally required.
With your consent (or where legally permitted), we may send:
Promotions
Service updates
Personalized offers
You can unsubscribe at any time via:
App settings
Email unsubscribe links
Contacting us directly
Legal basis: Consent & legitimate interest.
We use cookies for:
Platform functionality
Analytics & performance
Personalisation & marketing
You can adjust cookie preferences at any time through the cookie banner or settings.
To protect users and Droovo, we may process:
Account usage data
Payment & transaction data
Device and IP information
This helps prevent fraud, abuse, and security threats.
We analyze aggregated and anonymized data to:
Improve platform performance
Enhance user experience
Optimize delivery operations
These reports do not identify individual users.
If you use a business or corporate account, we may process:
Employment details (role, department)
Order & allowance data
Business payment details
Your employer may receive limited order and usage data for billing and reporting purposes.
We collect personal data:
Directly from you — when placing orders, creating accounts, or contacting support
Automatically — through cookies, device data, and app usage
From partners — such as payment providers or business account administrators
Droovo services are not intended for users below the legal age defined by local laws.
If we learn that a minor’s data has been collected without consent, we will delete it promptly.
We may use automated systems to:
Match users with nearby restaurants
Optimize delivery routing
Detect fraud
No decisions that produce legal or similarly significant effects are made solely through automation without safeguards.
We keep personal data only for as long as needed for:
Service delivery
Legal, tax, or regulatory obligations
Fraud prevention & dispute resolution
Retention periods vary based on the type of data and applicable legal requirements.
We may share your data with:
Restaurants & stores fulfilling your order
Couriers delivering your order
Payment service providers
IT, hosting, analytics, and support providers
Legal authorities where required by law
All third parties are required to protect your data.
Droovo operates internationally.
Where data is transferred outside your country, we use appropriate safeguards such as:
Standard Contractual Clauses
Encryption & access controls
Depending on your location, you may have the right to:
Access your data
Correct inaccurate data
Delete your data
Withdraw consent
Object to processing
Data portability
Lodge a complaint with a regulator
You can make requests by contacting us.
We use technical and organizational measures including:
Encryption
Access control
Secure infrastructure
Staff training
Despite our best efforts, no system can be guaranteed 100% secure.
For privacy questions or requests:
Droovo GmbH
📍 Switzerland
📧 Email: privacy@droovo.com
🌐 Website: https://droovo.com
We may revise this Privacy Statement from time to time.
The most recent version will always be available on our website and apps.
